'They [staff] supervise and prompt my dad with medication and have been reliable in doing so. Sometimes if dad has opened the wrong dosset box window then they will notify us of the change and keep us informed.'
'A relative said, "The care is absolutely safe and they [staff] do respect our home. They [staff] always turn up and are always on time." 'We have had no problems with times at all. We had had a really terrible time with the other agency, so we asked from the start for regular staff. They are always prompt and arrive on time.'
And from our staff
'The minimum time for a call is one hour, which means we are not rushing to get tasks completed. There are sufficient staff; it's the best place I have worked.'