We offer a professional tailor-made individual service aimed towards the elderly, disabled, people with chronic health issues, parents with autistic children or with other disabilities. Basically, anyone who needs help to live independently at home and to access their community.
We have specialist trained staff qualified in BSL sign language and clear speech to work with D/deaf and D/deaf blind of all ages.
We will support you every step of the way with a Home Support Worker or a Cleaner. It doesn’t need to be scary or worrying.
At the heart of our service are the needs of you and your family - the ones who require care and support. Everything we do is aimed at enabling you to get the right social care support in the easiest way.
We are registered with CQC to provide personal care.
CQC report March 2017:
CQC report March 2017: Overall Rating: Requires improvement
Is the service safe? Requires Improvement
Is the service effective? Requires Improvement
Is the service caring? Good
Is the service responsive? Good
Is the service well-led? Requires Improvement
Quotes from our clients:
'They [staff] supervise and prompt my dad with medication and have been reliable in doing so. Sometimes if dad has opened the wrong dosset box window then they will notify us of the change and keep us informed.'
'A relative said, "The care is absolutely safe and they [staff] do respect our home. They [staff] always turn up and are always on time." 'We have had no problems with times at all. We had had a really terrible time with the other agency so we asked from the start for regular staff. They are always prompt and arrive on time.'
And from our staff: 'The minimum time for a call is one hour, which means we are not rushing to get tasks completed. There are sufficient staff; it's the best place I have worked.'